Q: Which countries do you ship to?

We ship worldwide.

Q: How should I wash Gemletics hat?

To keep your Gemletics hat looking its best, please follow these simple steps:

Spot clean or gently hand wash in cold water. Do not machine wash. Air dry in the shade.

Q: Can I join the Gemletics Club?

Access begins with a hat. Each purchase brings you into the early circle of Gemletics – a private community built on shared values, discipline, and refined taste.

We’re building something more: a space for connection through sport, conversation, and elevated standards. Think: invitation-only events, tennis courts, club rituals, and timeless connections for those who understand the code.

Stay close.

Q: Where is my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number to follow its journey.

Q: Can I modify an order once I've placed it?

Please email support@gemletics.com and we will do our best to accommodate you.

Q: Do you accept returns or exchanges?

If you don't love your item, you can return or exchange within 7 days of delivery. Please check our Return Policy.

Q: Damaged package or product?

All items are carefully inspected before shipping. If your product arrives damaged, please contact support@gemletics.com with clear photos or videos, and we’ll assist you promptly.

Q: When will I receive my refund for a return if my product is damaged?

Refunds are processed within 14 days of receiving the returned item(s), once approved. Funds will be returned to your original payment method.

Q. Will I be charged customs?

Orders may be subject to customs fees, import duties, or local taxes depending on your country. These charges are not included in the purchase price and are the responsibility of the customer.

Q: Do you offer gift packaging or notes?

All Gemletics orders are packaged with care and attention to detail. At this time, we do not offer personalized gift notes, but our unboxing experience is designed to feel special — whether for you or someone else.