FAQ

Shipping & Return

Which countries do you ship to?

We offer domestic (U.S.) and international shipping to a curated selection of destinations. For more information please check our Shipping Policy.
Do you ship internationally, and are duties included?

Yes, we ship internationally. Duties, import taxes, and fees are not included at checkout and may be collected by customs upon delivery. These charges are the customer's responsibility. For more information please check our Shipping Policy.
How long does shipping take?

U.S. orders typically arrive 3 to 7 business days after shipping. International orders typically arrive 7 to 14 business days after shipping, following the estimated dispatch date on the product page. For full details, see our Shipping Policy.
Do you accept returns or exchanges?

We accept returns on unworn, unwashed items within 14 days of delivery. Because we produce in limited drops with no ongoing inventory, we're currently unable to offer exchanges or store credit. For more information please check our Return & Refund Policy.
What if my item arrives damaged or incorrect?

Please email hello@gemletics.com with your order number and a photo of the item. We'll take care of it right away.

Order

How does the preorder model work?

Each collection is released as a limited-time preorder rather than held in stock. The estimated dispatch date is listed on every product page, and you'll be notified if anything changes.
What payment methods do you accept?

We accept Mastercard, Visa, Discover, American Express, Apple Pay, Google Pay, PayPal, and Shop Pay. All transactions are secure and encrypted.​​​​​​​​​​​​​​​​
Can I modify an order once I’ve placed it?

Please email us as soon as possible at hello@gemletics.com. We'll do our best to accommodate changes before your order is processed, but we can't guarantee changes once production has begun.
Can I cancel my order?

Preorders may be cancelled within 24 hours of placing your order. After 24 hours, orders cannot be cancelled, as production planning has already begun. To cancel, email hello@gemletics.com with your order number.
Where is my order?

Once your order ships, you'll receive a confirmation email with tracking. If it hasn't arrived within 14 business days of that email, reach out to hello@gemletics.com with your order number.

Brand & Community

How do I hear about new releases and restocks?

Join the email list at the bottom of any page, and follow our Instagram and Tiktok. Email subscribers hear first.
Can I collaborate with Gemeltics?

We would love to hear from you! Send us email at hello@gemletics.com with your ideas.
How can I get a support?

Email hello@gemletics.com and a real person, usually the founder, will get back to you as soon as she can. You can also reach us through the contact page.