FAQ
Shipping & Return
Which countries do you ship to?
We offer domestic (U.S.) and international shipping to a curated selection of destinations. For more information please check our Shipping Policy.
Where is my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number.
Do you accept returns or exchanges?
Email us at support@gemletics.com within 24 hours of placing your order. Once a personalized item has entered production, changes may no longer be possible.
Order
What payment methods do you accept?
We accept Mastercard, Visa, Discover, American Express, Apple Pay, Google Pay, PayPal, and Shop Pay. All transactions are secure and encrypted.
How long do custom orders take?
Personalized items require 1–3 business days for production before shipping.
Can I modify an order once I’ve placed it?
Email us at support@gemletics.com within 24 hours of placing your order. Once a personalized item has entered production, changes may no longer be possible.
Club
Do you host tennis events or clinics?
Yes! We’re planning tennis clinics, private lessons and more starting this May. Sign up for our emails. We’ll make sure you’re the first to know.
Do you host dinners or social events?
We love bringing people together. Expect intimate gatherings for those who share a love for tennis, good taste, and good company. Sign up for our emails and we’ll be in touch with all the details.
We are just like you
People who love tennis, care about the details, and value real connections. If you have a question, a suggestion, or simply want to say hello, we would love to hear from you.
Feel free to reach out at support@gemletics.com.
