Shipping policy

At Gemletics, all collections are released through limited-time preorder drops. Please note that dispatch times reflect this preorder model, not standard in-stock shipping. Estimated dispatch dates are always listed on the product page.

We offer domestic (U.S.) and international shipping to a curated selection of destinations.

U.S. Shipping

Orders ship within 2 to 3 business days of the estimated dispatch date listed on the product page. Standard shipping is free on all orders over $175. For orders under $175, the shipping rate is provided at checkout before you pay. Applicable sales tax is calculated at checkout in accordance with state regulations.

Once your order ships, you will receive a confirmation email with tracking. Most orders arrive within 3 to 7 business days after shipping.

International Shipping

We currently ship to select countries, including:

United Kingdom, Australia, Canada, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Argentina, Brazil, Colombia, Costa Rica, Mexico, Malaysia, New Zealand, Singapore, Israel, UAE.

Shipping rates are calculated at checkout depending on your location.

Please note that international orders may be subject to local import duties, VAT, or customs fees calculated by your country's customs authority. These charges are not included in your order total at checkout and must be paid by the recipient upon delivery. We are not responsible for any delays or additional fees imposed by local customs.

Once your order ships, you will receive a confirmation email with tracking. Most orders arrive within 7 to 14 business days after shipping.

Processing Time

At Gemletics, all collections are released through limited-time preorder drops. This approach allows us to minimize waste, maintain the highest quality standards, and produce only what has been ordered.

Estimated dispatch dates are always listed on the product page. Once an order has been dispatched, delivery will follow the shipping timeframes listed above. While we aim to dispatch all orders within the estimated timeframe, occasional manufacturing or shipping delays may occur. Should this happen, customers will be notified promptly with an updated dispatch estimate. Processing times may vary during peak periods.

Delivery & Tracking

Estimated delivery times are provided at checkout for reference. While we aim to ensure timely delivery, shipping times are not guaranteed and may be affected by carrier delays, customs processing, or weather conditions. Once your order has been dispatched, you will receive a confirmation email with tracking details.

If Something Goes Wrong

Please ensure that your shipping information is complete and accurate at checkout. If your order has not arrived within 14 business days of your shipping confirmation, or arrives damaged, email hello@gemletics.com with your order number and we will make it right.