Privacy policy

Last updated: February 5, 2026

This Privacy Policy describes how Gemletics (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.gemletics.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using certain features.

Custom and Personalized Order

When you place a custom or personalized order, we collect additional information such as names, text, or design preferences provided by you. This information is used solely for the purpose of fulfilling your order and is not used for marketing or advertising purposes.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network data, IP address, and interaction data.

Information We Obtain from Third Parties

We may obtain information from third parties, including:

Companies who support our Site and Services, such as Shopify.
Payment processors for payment fulfillment.
Analytics and technical service providers.

Any information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services. To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns, and provide support.
Marketing and Advertising. To send promotional communications and display relevant advertising. You may opt out at any time.
Security and Fraud Prevention. To detect and prevent fraudulent or unlawful activity.
Communicating and Improving Services. To provide support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For Shopify cookies: https://www.shopify.com/legal/cookies. You may control cookies through browser settings. Blocking cookies may affect functionality. We recognize Global Privacy Control (GPC) signals where applicable.

How We Disclose Personal Information

We may disclose personal information to:

Vendors and service providers (hosting, payments, shipping, analytics).
Business partners for advertising and marketing.
Legal authorities when required.

We do not outsource manufacturing, personalization, or order processing to third-party contractors. All custom processing is handled internally by Gemletics. We do not sell personal information.

Security and Retention of Your Information

We use reasonable security measures to protect your information. Personal information is retained only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes, typically up to 5 years, unless a longer period is required by law.

Third Party Websites and Links

We are not responsible for the privacy practices of third-party websites linked on our Site.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect data from minors.

Your Rights

Depending on your location, you may have rights to access, delete, correct, transfer, or restrict processing of your personal information. Requests may be sent to: support@gemletics.com. We may verify your identity.

Complaints

If you have concerns, contact support@gemletics.com. You may also contact your local data protection authority.

International Users

Your information may be processed outside your country. For EU/UK users, we rely on approved transfer mechanisms, including Standard Contractual Clauses.

Contact

For questions about this Privacy Policy:

support@gemletics.com